Making Work Flow

We help organizations find their footing by aligning structure and strategy.

LEX+SAN works with senior management to align cross functional systems so that their employees can grow customer loyalty. We help identify internal end-to-end workflows and how they impact the customer journey. We resolve siloing by ensuring that team goals and improvements support broader business processes.

Our methodology equips clients with a guiding structure for decisions in org design, implementing confident change management, and analyzing performance.

Our Subject Matter Expertise

    • CRM + Ticketing

    • QA, NPS, CSAT Process + Data

    • Problem Resolution Policy

    • Inbound & Workforce Management Ⓟ

    • Customer Engagement & Retention

    • Training (Documentation, Onboarding, Knowledge Retention, Update Rollout, Implementation)

    • Outsourced / Remote Workforce Ⓟ

    • Inventory

    • CMMS + Ticketing

    • COVID + Re-occupancy Strategy Ⓟ

    • Property Operations + Maintenance Ⓟ

    • FLS (Fire + Life Safety Programs) Ⓟ

    • Security + Access Control Ⓟ

    • EAP + Incident Reporting Ⓟ

    • IT Consulting Ⓟ✎

    • RFP + Acquisition

    • Cross-Department Workflow Alignment

    • Vendor QA + Management Ⓟ

    • Service Performance + Data Ⓟ

    • Data Capture & Modeling

    • KPI & Dashboard Development

    • Root Cause + Gap Analysis

    • Forecasting Ⓟ

    • Cost Mapping + Pricing Modeling Ⓟ

    • Workplace Strategy Ⓟ

    • Catalog Sourcing + Negotiation Ⓟ

    • Procurement Forecasting Ⓟ

    • Warehouse + Logistics Ⓟ✎

    • Org + Team Design Ⓟ

    • Roles + Responsibilities

    • Pay Band Structure Ⓟ

    • Performance KPI Definition & Rollout

    • Hiring and Exiting Process

    • Talent Development Strategy Ⓟ

    • Mobility + Succession Planning Ⓟ

    • DE&I, Anti-Bigotry, Anti-Bias Ⓟ✎

    • Coaching + Mentorship

Ⓟ May require collaboration with our partners, depending on your industry.
✎ In development. If this is of interest to you, let us know! We prioritize with customer feedback in mind.

Disclaimer: The above subjects represent LEX+SAN’s combined work experiences, primarily in designing processes using out-of-the-box software. We are well versed in collaborating with development teams to implement custom software solutions. We’re happy to work with your in-house dev team, identify whether your business model requires one, or recommend solutions that can be implemented without specialized knowledge.

What our clients say about us!

Joseph Louis Design

"Partnering with Lex+San to develop a strategic sourcing data framework for my Fortune 500 client helped my team deliver a high-fidelity solution in record time. Co-founder, Sarah Sanders seamlessly integrated into our team workflow and provided thoughtful counsel throughout the project's multiple phases."

— Joseph L. Muscarella, CEO | Joseph Luis Design

Now What

"We started working with LEX+SAN during a really transformative time at our company – can't imagine having as much success without them when it came to rolling out a new system and building on our existing processes. Their guidance really helped me to think 'big picture' and make the impossible, possible in such a short amount of time!"

— Shawnee Escoffery, Systems Operations | Now What

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